How to find my iCare phone's ID?
Each mobile phone has an international registration number to help in tracking down stolen phones.  This is called an IMEI number.  To read this number from your mobile phone, turn on power, and enter *#06#.  Read out the first 15 digits (starting from the left) on the phone screen.

What is a SIM card?
In the mobile phone world of GSM, a SIM card is a miniaturized card that contains some basic ID information relating to the mobile phone company. It determines the types of services that you are allowed to access to the network.

How can I know the SIM card number on my iCare phone?
In all cases, it should appear on your SIM card contract.  Alternatively, you can use your phone and make a voice call to another phone with display (ensure that your own phone has NOT disabled call forwarding feature).  When the called phone answers, the calling SIM number is displayed.  You can also use SMS messaging.

How do I enter the SIM number into iCare123 registration form? 
First, you must select the country of the SIM card that you are using.  3 popular and technically acceptable formats are listed below. Please refer to relevant device manual on non-acceptable version (iCare123 accept all three types, but first two types are more precise).

Australia                 +6187654321        6187654321     or    087654321
United Kingdom    +4487654321         4487654321    or    087654321

What is GPRS in GSM network?
In GSM network, GPRS provides the fast data transmission.  Most devices report GPS location data using either SMS or GPRS or both.  iCare123 supports GPRS transmission.

Can I use a pre-paid SIM Card for my iCare GPS phone for data transmission?
It varies from one mobile phone operator/carrier to another.  In certain cases, the Operator uses the same SIM card for all services (inclusive of GPRS).  But in other cases, Operator categories each type of SIM for specific services. Check with the local Operator to ensure that the SIM card supports GPRS as well as voice. 

What are the special parameters that I need to know about GPRS?
You need to find out from your phone Operator about the settings on their GPRS service. There are 3 : (i) APN – access point number, (ii) username and (iii) password. Typical example looks like: APN= internet, Username= blank ; and Password= blank 

On the map view display, I can only see one point at a time.  Is this the most current location?
Yes, it is commonly as Last Known Location.

Can the same point be viewed in other map sources?
Yes, you can, so long as you do it before the next new point arrives into the system.  Any new point will replace the old point. 

Can I print out a map view for my own record on iCare123 service?
Yes, you can. 

Can I see multiple points plotted on same map view?
Yes, the system supports it, but it varies from one deployed system from another.

Can I get my trip report over a period of time under iCare123?
Yes, the system supports it; but it varies from one deployed system from another.
You may contact our technical support group for the data.

Can I duplicate a system for our own business in my country?
Yes, please contact us for a deployment license at